Key Driver Research & Analysis Tool

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key driver analysis

What is Key Driver Analysis?

Key driver analysis (KDA) enables organizations to understand the “whys” behind the metrics that matter most. It does this by evaluating a group of drivers, such as quality, product design, customer experience, or price. Then it weighs their relative importance in predicting an outcome.

Benefits of Key Driver Analysis

Improve Customer Satisfaction

Uncover the value customers place on specific aspects of your business (like price, quality, or service) and use that data to make impactful changes.

CSAT results

Maximize Your ROI

Ensure your resources and investments are directed towards areas that will yield the highest returns.

results of how what to change or improve in certain areas

Optimize Your Strategy

Use insights on your key drivers to guide strategic planning, product development, marketing communication, and customer service for a more effective overall business strategy.

key driver analysis

SightX’s Key Driver Analysis tool can help you…

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Improve customer retention

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Perfect your customer experience

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Predict NPS and CSAT scores

And so much more…

Key Driver Analysis with SightX